When your order is ready to ship, we send it to the shipping company, they handle it completely. Depending on each shipping company's policy and/ or customs procedures there can be additional fees for the final delivery or import tax; possibly due to shipping address in remote areas. In this case, please pay the required fee to receive your order
We urge you to add optional services to help protect against lost orders, theft and damages during transit. At check-out, you have options to select signature confirmation (someone over 18 must be home to sign) and/or insurance (best way to recover damages). We are not responsible for delivery issues that may occur once the carrier accepts the package.